Tonguestun
Guidelines and Policies

If there's one thing we truly love, it's sharing in all the great foodie moments you have. Bouquets when the food exceeds your expectations, brickbats when the service is shocking, chronicles of your food excursions – they all count.

While we welcome your opinions and descriptions of your dining experiences, there are a few things we expect from every user on Tonguestun. Your reviews and photos, as well as your profile and the comments you share, are all subject to Content Guidelines, our Foodie Code of Conduct.

If your activity on Tonguestun doesn't match up to these content guidelines, we reserve the right to take action as we deem necessary. This could include altering or deleting your reviews or comments, or deleting your Tonguestun account altogether, with or without notice. Tonguestun also utilizes an algorithm to aid in removing suspicious reviews. If you feel your review was deleted in error, email us at techsupport@tonguestun.in.

If you see content that does not align with these guidelines or our Terms of Service, please let us know. We will consider all reports. However, due to the diversity of our community, it is possible that content disagreeable to you might not meet the criteria to be removed.

Foodie Code of Conduct

  • Keep out the clutter: To make sure we collectively work towards building the highest-quality review, reviews need to be a minimum of 140 characters long. If you cover the food, service and ambiance, you shouldn't fall short on characters.

Guidelines for Caterers

Tonguestun is a great way for caterers to reach out to a vast foodie community. A few things you should keep in mind:

  • Keep your listing updated: While our team makes every effort to keep information on Tonguestun up-to-date, we appreciate you letting us know when an update is required. If your timings change and your listing is not updated, customers arriving late won't be too happy with you (or Tonguestun).
  • Don't solicit reviews: The best way to get reviews is to delight customers with your food and service. Selective solicitation is a strict NO, and offering any type of compensation or kick-back for reviews is unfair, so you definitely want to keep away from that, too.
  • Respond to criticism positively: Take two deep breaths when you get a negative review. Three, if required. This happens to all caterers who have customers. These customers are always right, even when they are wrong. Take the unflattering reviews as constructive feedback and use it as an opportunity to fix things. Whether you agree with the feedback or not, take the criticism in good stride. You can reply with a management response to show you care, but please don't use this as a platform to hit back or offer the customer an incentive to edit their review. Your response can't be edited after posting, so choose your words well.
  • Be accountable: Tonguestun will not moderate any questionable activities about your counter posted in reviews. (e.g. serving shisha where it is not permitted, serving alcohol to minors, or staying open later than permitted). Tonguestun may also not moderate or delete any reviews where any third party service provider is involved. Such a review may be retained if it falls within our guidelines. This business requires thick skin – stating the perceived attitude of owners or employees and reporting of individual actions are not considered personal attacks.
  • Don't entertain: Fulfilling the demands of customers who ask for benefits at the threat of bad reviews or ratings, sends a message that this behavior is tolerated. Similarly, inviting users who have reviewed and given a low rating back to the caterer for a complimentary meal, invites false negative reviews. These issues affect the entire community and require everyone's participation to curb their prevalence. Please report users who engage in such activities to reviews@tonguestun.in.

It's also important to note that we (Tonguestun) have no employees or affiliates who are paid to review. If any guest identifies themselves as an official blogger, review employee, or associate of Tonguestun, it's not true. Employees of Tonguestun are contractually and ethically forbidden from using their status to solicit free meals or receive special treatment. If you observe any such practice, report it to support@tonguestun.com. Appropriate action will be taken against the user or employee if evidence can be provided.

Tonguestun Employee Code of Ethics

Employees of Tonguestun are expected to adhere to and uphold the highest standard of ethics and integrity. This includes acting in accordance with our core values and the below listed policies at all times.

Tonguestun employees are prohibited from using their employee status to solicit discounts, freebies, or special treatment at caterers. Unless visiting a caterer for official business, Tonguestun employees are to refrain from identifying themselves as employees of Tonguestun.

All Tonguestun employees in client facing roles including but not limited to Sales, Sales Support, Neutrality, and Client Servicing across all transaction/ business/function at Tonguestun are prohibited from writing reviews and/or giving ratings for dine out experiences on Tonguestun from either their personal or Tonguestun accounts. They are also not permitted to influence others to write biased reviews or give ratings.

Tonguestun's review moderators are required to always act in favor of keeping Tonguestun a neutral platform. They are required to use their best judgement in implementing moderation guidelines and are prohibited from giving preferential treatment to caterers. Deleting any authentic review from a caterer page is in violation of our policies. Similarly, keeping reviews, which are proven to be unauthentic, is in violation of our policies.

Please email support@tonguestun.com if you witness any behavior not in compliance with this code as it is in direct violation of employee contracts.